Refund Policy

Effective Date: 2 March 2026 | Last Updated: 2 March 2026

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30-Day Money-Back Guarantee

If our Premium Report doesnât meet your expectations, weâll refund your payment in full. No fine print. No hassle.

At GetVizible (operated by Risk Intelligence Group Australia Pty Ltd, ABN 16 152 025 486), we stand behind the quality and value of our AI Search Visibility Audit Reports. We want every customer to feel confident in their purchase.

1. Our Guarantee

If you purchase a GetVizible Premium Report ($97 AUD) and are not satisfied with the report for any reason, you may request a full refund within 30 days of the date of purchase.

This guarantee applies to all Premium Report purchases made through our website at getvizible.ai.

2. How to Request a Refund

Send us an email
Email compliance@riga.net.au with the subject line "Refund Request" and include:
- The email address used at the time of purchase
- The domain name that was audited
- Your approximate date of purchase
- Your Stripe receipt or transaction reference (if available)
Complete a brief exit survey
We will send you a short survey (2â3 questions) asking what didnât meet your expectations. This is not a barrier to your refund â it helps us improve our product and service. Your refund will not be conditional on your answers.
Receive your refund
Once we verify your purchase and receive your completed exit survey, we will process your refund within 5â10 business days. The refund will be issued to your original payment method via Stripe.

3. Refund Details

Refund amount: 100% of the purchase price ($97 AUD)
Refund method: Original payment method (credit card, debit card, or other method used via Stripe)
Processing time: 5â10 business days after approval. Note that your bank or card issuer may take additional time to reflect the refund in your account.
Currency: Refunds are issued in AUD. If you paid in another currency, your bank will convert at the prevailing exchange rate, which may differ from the rate at the time of purchase.
Stripe fees: We absorb any Stripe processing fees â you receive the full $97 AUD refund.

4. After Your Refund

Once a refund is processed:

Your access to the Premium Report content for the audited domain will be revoked.
Any downloaded PDF reports may be retained for your personal records, but may not be distributed, published, or used commercially.
Your free-tier and email-tier audit results remain accessible.

5. What Is Not Refundable

This refund policy applies to the GetVizible Premium Report ($97 AUD) only. The following are not subject to refund:

Free-tier audit results â no payment is made, so no refund applies.
Email-tier unlock â no payment is made, so no refund applies.
Third-party services â we are not responsible for charges from your internet service provider, bank, or other third parties.

6. Multiple Purchases

If you have purchased Premium Reports for multiple domains, each purchase is treated separately. You may request a refund for one or more individual reports within the 30-day window for each respective purchase.

We reserve the right to review and decline refund requests where we reasonably believe the refund policy is being used in a manner inconsistent with its intended purpose (for example, systematically purchasing and refunding reports to obtain audit data without payment). In such cases, we will contact you to discuss the matter before making a decision.

⚖️ Australian Consumer Law Notice

Nothing in this Refund Policy limits, excludes, or modifies any consumer guarantee, right, or remedy conferred on you by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law that cannot be excluded, restricted, or modified by agreement.

Under the Australian Consumer Law, our services come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the services re-supplied or to receive a refund if the services fail to be of acceptable quality and the failure does not amount to a major failure.

Your rights under the Australian Consumer Law are in addition to, and are not limited by, our 30-day money-back guarantee. If you believe you are entitled to a remedy under the Australian Consumer Law, please contact us or the ACCC (www.accc.gov.au) or the Queensland Office of Fair Trading (www.qld.gov.au/law/fair-trading).

7. International Customers

This refund policy applies equally to all customers regardless of location. If you are located outside Australia:

Your local consumer protection laws may provide additional rights that are not affected by this policy.
Refunds are processed in AUD via Stripe, and your bank will handle currency conversion.
For EU/UK customers: your right of withdrawal under the Consumer Rights Directive / Consumer Contracts Regulations may apply in addition to our 30-day guarantee.

8. Contact Us

Refund & Billing Support
Risk Intelligence Group Australia Pty Ltd
ABN: 16 152 025 486
PO Box 616, Springwood QLD 4127, Australia
Email: compliance@riga.net.au
Subject line: "Refund Request"

We aim to respond to all refund requests within 2 business days and process approved refunds within 5â10 business days.