Terms of Service

Effective Date: 04 March 2026

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "User") and Risk Intelligence Group Australia Pty Ltd (ABN 16 152 025 486), trading as GetVizible ("we," "us," "our," or "GetVizible"), governing your access to and use of the GetVizible AI Search Visibility Audit Tool available at getvizible.ai (the "Service").

Contact Address: PO Box 616, Springwood QLD 4127, Australia.

Important: By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use the Service.

1. Acceptance of Terms

1.1. By accessing the GetVizible website, submitting a domain for audit, creating an account, providing your email address, or making a payment, you signify your acceptance of these Terms and agree to comply with them.

1.2. If you are entering into these Terms on behalf of a company, organisation, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. In such cases, "you" and "your" refer to that entity.

1.3. You must be at least 18 years of age to use the Service. By using the Service, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding agreement.

1.4. These Terms were last updated on 04 March 2026. We recommend reviewing them periodically for changes.

2. Description of the Service

2.1. GetVizible is an AI Search Visibility Audit Tool that analyses websites for visibility signals relevant to artificial intelligence search engines and large language models. The Service evaluates over 26 technical, content, and structural signals to assess how well a website may be positioned for discovery and citation by AI-powered search platforms.

2.2. The Service is provided in three tiers:

Tier Access Level What You Get
Tier 1 — Free No registration required Overall AI visibility score and grade for the submitted domain, with high-level category scores.
Tier 2 — Email Email address and name required Detailed technical breakdown of all 26+ signals with pass/fail analysis, quick-win recommendations, and actionable insights.
Tier 3 — Premium Report Payment of $97 AUD required AI engine query results (queries to Perplexity, ChatGPT, Claude, and Gemini), competitor analysis in AI search results, comprehensive action plan, content gap analysis, prioritised implementation roadmap, and downloadable branded PDF report.

2.3. The Service analyses publicly available information from the websites you submit. We access only publicly available pages and do not attempt to bypass any access restrictions, authentication mechanisms, or security measures on your or any third-party website.

2.4. You represent and warrant that you have the right to submit any domain for audit and that doing so does not violate any applicable law, regulation, or third-party right.

3. Account Registration and Email Verification

3.1. To access Tier 2 and Tier 3 features, you must provide a valid email address and your first and last name. Optionally, you may also provide a company name.

3.2. We use email verification to confirm your identity. When you register, a six-digit verification code will be sent to the email address you provide via our email delivery partner, Resend. This verification code expires after 10 minutes.

3.3. You are responsible for providing an accurate and current email address. If you provide an invalid or inaccessible email address, you may be unable to access the Service features that require verification.

3.4. You agree not to create multiple accounts using different email addresses to circumvent any limitations or restrictions of the Service.

3.5. You are responsible for maintaining the confidentiality of any verification codes sent to you and for all activities that occur under your account.

4. Payment Terms

4.1. The Premium Report (Tier 3) is available for a one-time payment of $97 AUD (Australian Dollars) per audit report. This is a single transaction for a specific domain audit — it is not a subscription and does not recur.

4.2. All prices are stated in Australian Dollars (AUD) and are inclusive of GST where applicable. If you are located outside Australia, your bank or payment provider may apply currency conversion fees, which are your responsibility.

4.3. Payments are processed securely by Stripe, a PCI-DSS Level 1 certified payment processor. We do not receive, store, or have access to your full credit card number, debit card number, or bank account details. All payment data is handled directly by Stripe in accordance with their Privacy Policy and Terms of Service.

4.4. Upon successful payment, you will receive access to your Premium Report. The report is generated based on the domain you submitted at the time of purchase.

4.5. You agree to provide current, complete, and accurate billing information when making a purchase. You are responsible for all charges incurred under your payment method.

4.6. If a payment fails or is declined, you will not receive access to the Premium Report until a successful payment is made.

5. Refund Policy

5.1. We offer a 30-day money-back guarantee on all Premium Report purchases. If you are not satisfied with your report for any reason, you may request a full refund within 30 calendar days from the date of purchase.

5.2. To request a refund, you must email compliance@riga.net.au with your order details (including the email address used at purchase and the domain audited). You will be required to complete a brief exit survey explaining what did not meet your expectations. This helps us improve our Service.

5.3. Approved refunds will be processed within 5 to 10 business days and returned to your original payment method via Stripe.

5.4. For full details of our refund process, please see our Refund Policy.

Australian Consumer Law: Nothing in these Terms is intended to exclude, restrict, or modify any consumer guarantee, right, or remedy conferred on you by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law that cannot be excluded, restricted, or modified by agreement. If the Australian Consumer Law applies to you, our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

6. Intellectual Property

6.1. Our Intellectual Property

The Service, including but not limited to the website, audit algorithms, scoring methodology, report templates, visual designs, user interface, software code, graphics, logos, trademarks, and all related documentation, is the intellectual property of Risk Intelligence Group Australia Pty Ltd or its licensors and is protected by Australian and international copyright, trademark, and other intellectual property laws.

You may not copy, reproduce, modify, distribute, transmit, display, perform, publish, license, create derivative works from, transfer, or sell any part of the Service without our prior written consent, except as expressly permitted by these Terms or by law.

6.2. Report Content

When you purchase a Premium Report, you receive a limited, non-exclusive, non-transferable licence to use the report content for your own internal business purposes. You may share the report within your organisation but may not resell, redistribute, or publicly publish the report or its contents without our prior written consent.

6.3. Your Data

You retain all rights to the domain names, website content, and business information that you submit to the Service. By submitting a domain for audit, you grant us a non-exclusive, worldwide, royalty-free licence to access, crawl, and analyse the publicly available content of that domain for the purpose of: (a) generating your audit report; (b) improving our Service and methodology; (c) creating aggregated benchmark reports and market intelligence products; and (d) including company-level scan results (domain, scores, grades, industry classification) in our market intelligence database.

For clarity, company-level scan data derived from publicly accessible websites (such as domain names, visibility scores, grades, and industry classifications) is not personal information and may be used, shared, or sold as part of our market intelligence products.

6.4. Feedback

If you provide us with any feedback, suggestions, or ideas regarding the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use, modify, and incorporate such feedback into the Service without any obligation to you.

6.5. Market Intelligence Products

GetVizible creates and sells market intelligence products, including but not limited to: industry benchmark reports, AI search visibility databases, and company-level scan results.

These products contain data derived from scanning publicly accessible websites and do not include personal information of individual users (such as names, email addresses, or contact details).

By using the Service, you acknowledge that scan results relating to publicly accessible website content may be included in these market intelligence products. Company-level scan data (domain names, visibility scores, grades, and industry classifications) may be aggregated, published, shared, or sold as part of these products.

7. Acceptable Use

7.1. You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

7.2. We reserve the right to suspend or terminate your access to the Service, without notice or liability, if we reasonably believe you have violated any of these acceptable use provisions.

8. Disclaimer and Limitation of Liability

8.1. Informational Purposes Only

The Service and all reports, scores, analyses, recommendations, and content generated by the Service are provided for informational purposes only. The Service does not constitute professional advice, including but not limited to legal, technical, marketing, SEO, or business advice. You should consult qualified professionals before making business decisions based on the information provided by the Service.

8.2. No Guarantee of Results

AI search visibility scores, grades, and analyses generated by the Service are algorithmic estimates based on our proprietary assessment of technical, content, and structural signals at the time of the audit. They do not guarantee any particular level of visibility, ranking, citation, or performance in any AI search engine, large language model, or other platform. AI search algorithms are proprietary to their respective operators and are subject to change without notice.

8.3. AI Engine Query Results

Premium Reports include results from queries submitted to third-party AI engines (including Perplexity, ChatGPT, Claude, and Gemini). These results reflect the responses of those AI engines at the time of the query and may vary over time. We do not control, endorse, or guarantee the accuracy, completeness, or reliability of responses from third-party AI engines.

8.4. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Service is provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, statutory, or otherwise, including but not limited to implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, secure, or free from viruses or other harmful components, or that defects will be corrected.

8.5. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Risk Intelligence Group Australia Pty Ltd, its directors, officers, employees, agents, contractors, or affiliates be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses, arising out of or in connection with your use of or inability to use the Service, regardless of the theory of liability (contract, tort, negligence, strict liability, or otherwise) and even if we have been advised of the possibility of such damages.

To the maximum extent permitted by applicable law, our total aggregate liability to you for all claims arising out of or relating to these Terms or the Service shall not exceed the amount you have paid to us in the 12 months immediately preceding the event giving rise to the claim, or $97 AUD, whichever is greater.

Australian Consumer Law Notice: Certain legislation, including the Australian Consumer Law, may imply warranties or conditions or impose obligations upon us that cannot be excluded, restricted, or modified, or can only be restricted to a limited extent. These Terms must be read subject to those statutory provisions. If those statutory provisions apply, to the extent to which we are entitled to do so, we limit our liability in respect of any claim under those provisions to, at our option: (a) the supply of the services again; or (b) the payment of the cost of having the services supplied again.

9. Indemnification

9.1. You agree to indemnify, defend, and hold harmless Risk Intelligence Group Australia Pty Ltd, its directors, officers, employees, agents, contractors, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

9.2. This indemnification obligation will survive the termination of these Terms and your use of the Service.

10. Third-Party Services

10.1. The Service integrates with and relies upon third-party services, including but not limited to:

10.2. Your use of these third-party services is governed by their respective terms of service and privacy policies. We are not responsible for the practices, content, or availability of third-party services.

11. Governing Law and Jurisdiction

11.1. These Terms are governed by and construed in accordance with the laws of the State of Queensland, Australia, without regard to its conflict of law provisions.

11.2. Subject to clause 12 (Dispute Resolution), you agree to submit to the exclusive jurisdiction of the courts of Queensland, Australia, for the resolution of any disputes arising out of or in connection with these Terms or the Service.

11.3. If you access the Service from outside Australia, you are responsible for compliance with all applicable local laws. Nothing in these Terms limits any rights you may have under the mandatory consumer protection laws of your jurisdiction.

12. Dispute Resolution

12.1. If a dispute arises out of or relates to these Terms or the Service, either party must first attempt to resolve the dispute through good-faith negotiation by sending written notice to the other party describing the nature of the dispute and the desired resolution.

12.2. If the dispute is not resolved within 30 days of receiving the written notice, either party may refer the dispute to mediation administered by the Resolution Institute (or its successor body) in accordance with its mediation rules in force at the time. The mediation will take place in Brisbane, Queensland, Australia, unless the parties agree otherwise.

12.3. If the dispute is not resolved within 60 days of the commencement of mediation (or such longer period as the parties agree in writing), either party may commence court proceedings in the courts of Queensland, Australia.

12.4. Nothing in this clause prevents either party from seeking urgent interlocutory or injunctive relief from any court of competent jurisdiction.

12.5. This dispute resolution clause does not affect your rights to make a complaint to a relevant consumer protection authority, including the Australian Competition and Consumer Commission (ACCC) or Queensland Office of Fair Trading.

13. Modifications to Terms

13.1. We reserve the right to modify, amend, or update these Terms at any time at our sole discretion. When we make material changes to these Terms, we will update the "Effective Date" at the top of this page and, where practicable, provide you with notice of the changes (for example, by posting a notice on the website or sending an email to registered users).

13.2. Your continued use of the Service after the effective date of any modified Terms constitutes your acceptance of those modified Terms. If you do not agree to the modified Terms, you must stop using the Service.

13.3. We encourage you to review these Terms periodically to stay informed of any updates.

14. Termination

14.1. You may stop using the Service at any time. If you wish to have your account data deleted, please contact us at compliance@riga.net.au.

14.2. We may suspend or terminate your access to the Service, in whole or in part, at any time, with or without cause and with or without notice, including but not limited to situations where:

14.3. Upon termination, your right to access and use the Service will immediately cease. Any reports you have already purchased and downloaded remain available to you, but you will not be able to generate new reports or access the Service.

14.4. The following sections survive termination of these Terms: Intellectual Property (Section 6), Disclaimer and Limitation of Liability (Section 8), Indemnification (Section 9), Governing Law and Jurisdiction (Section 11), Dispute Resolution (Section 12), and any other provisions that by their nature should survive termination.

14.5. Termination of these Terms does not affect any rights, obligations, or liabilities that have accrued prior to termination, including your right to a refund under our Refund Policy if the termination occurs within the 30-day refund window.

15. Electronic Communications

15.1. By using the Service and providing your email address, you consent to receiving electronic communications from us, including verification codes, transactional emails related to your purchases, and service-related announcements.

15.2. We will not send you marketing emails unless you have expressly opted in to receive them. You may opt out of marketing communications at any time by clicking the unsubscribe link in any marketing email or by contacting us at compliance@riga.net.au. This is in accordance with the Spam Act 2003 (Cth) and the CAN-SPAM Act.

15.3. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

16. Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if it cannot be modified, it shall be severed from these Terms. The remaining provisions shall continue in full force and effect.

17. Waiver

The failure of either party to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by the waiving party.

18. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Risk Intelligence Group Australia Pty Ltd regarding the Service and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Service.

19. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms to any affiliate or successor entity, or in connection with a merger, acquisition, corporate reorganisation, or sale of all or substantially all of our assets, without your consent.

20. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from any cause beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic, war, terrorism, civil unrest, labour disputes, government actions, power failures, internet or telecommunications failures, cyberattacks, or failures of third-party services.

21. Contact Information

If you have any questions, concerns, or complaints regarding these Terms or the Service, please contact us at:

Risk Intelligence Group Australia Pty Ltd
Trading as GetVizible
ABN: 16 152 025 486
PO Box 616, Springwood QLD 4127, Australia
Email: compliance@riga.net.au
Website: getvizible.ai